Q: I need more information on an item - how do I get it?
A: Simple send an email to customer service using the form on the "Contact Us" page and we will be happy to assist you. Be sure to include the style number and other important information about the garment you wish to know more about.
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Q: How do I know if a garment or item is in stock?
A: When we process your order, we automatically checked for availability of the items ordered. In the rare event that an item you ordered is not available for shipment, we will notify you as quickly as possible via the email address in your order. Items or sizes that have sold out or are no longer in stock are removed from Cute Kids Special Occasions website.
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Q: What can I expect on the quality of the garments?
A: Simply put, our garments are of the highest quality, latest style and trend, and only premium fabrics, lace, and beading from around the world are used in creating these beautiful dresses and garments. Our dresses, tuxedos, and christening gowns compare in quality as those found at high-end stores such as Nordstroms, Neiman Marcus, etc.
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Q: How do I what size to order?
A: Take accurate measurements and honestly compare them to the size chart. If you take the time to take accurate measurements, you should have a good fit. Measurements on the size chart are based on the manufacturer's measurements of their entire line and not on each separate style. NEVER order a size with measurements smaller than the wearer. Please see our SIZING POLICY under our Customer Care Policies.
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Q: Will placing items in my shopping cart reserve the items for me?
A: Placing an item in your shopping cart does not "hold" the item for you. Transactions are not considered final until the checkout and purchase process has been completed.
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Q: When I place an order, will it show cancelled or backordered if the item is not currently available?
A: When we process an order, the items are automatically checked for availability. In the event that an item is not available for shipment, or the merchandise is no longer available, we will notify you as quickly as possible with details and/or an estimated date of delivery via the email address provided in your order.
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Q: What is your return policy?
A: Our RETURN POLICY is posted for your review under our Customer Care Policies. Please take the time to read them thoroughly ~ you are required to accept this policy when placing an order. There are no exceptions.
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Q: What is your exchange policy for defective or incorrect orders, or missing items?
A: Rarely, human error occurs in processing and packaging an order. Please send us a detailed message regarding the problem to customerservice@cutekidsspecialoccasions.com , and we will make every effort to correct the order . Please note that we will only accept an item for exchange if we shipped the wrong order or the merchandise was defective. The RETURN POLICY applies to exchanges.
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Q: What is your refund policy?
A: We do not give refunds on returned items. Please read our RETURN POLICY under the Customer Care Policies.
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Q: Where should I send my returns?
A: Returns should be sent to:
SP Collections, 2473 Grand Ave, Baldwin NY 11510
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Q: When can I expect my order to be shipped?
A: Orders that are in stock and made by 12 PM PST will be processed the next business day and should be received within 8-12 days for standard shipping, 3-5 days for priority shipping, and within 24 hours for express shipping (in most locations). If the merchandise is not in stock, or there are delays for any reason, we will send you an email with the details to the address you provided with your order. Please see our SHIPPING POLICY under Customer Care Policies.
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Q: Can you send me fabric swatches?
A: No, our supplier does not offer this service.
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Q: Can you send me a catalog?
A: Our website is our catolog ~ we do not have printed catalogs. Our site is continuously updated with new items, and sizes or styles that are sold out or out-of-stock are removed from the website.
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